1. Order Processing

• Processing Time: All orders are processed within 10-14 days (excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• High Volume Orders: During peak times or high-demand periods, processing may take an additional 3-4 days. Thank you for your patience and understanding.

2. Delivery Times

We offer free shipping to ensure your order arrives on time. Delivery typically takes 5-7 business days

Please note: Delivery times are estimates provided by our shipping carriers and are subject to change.

3. International Shipping

We currently ship to selected countries outside of Singapore. International shipping rates and delivery times may vary.

• Customs and Duties: Import duties, taxes, and charges are not included in the item price or shipping cost. These fees are the buyer’s responsibility and will be collected at checkout or upon delivery, depending on local regulations.
• Estimated Delivery Time: International deliveries can take 7-21 business days, depending on location and shipping method chosen.

4. Shipping Restrictions

Some products may have restrictions due to size, weight, or regulations, limiting where they can be shipped. We reserve the right to cancel and refund orders affected by shipping restrictions. If this applies, we will notify you as soon as possible.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your package on our website or the carrier’s site for real-time updates.

6. Missed or Delayed Deliveries

We work closely with our carriers to ensure timely deliveries. However, unforeseen delays can occur due to weather, carrier issues, or customs clearance. If your order hasn’t arrived within the estimated timeframe, please email our support team.

7. Returns and Exchanges

If you have any issues with your shipment, please refer to our Return Policy for more details.